Shipping

How do I track my order?

To track the progress of your order. Two places you can check. 1. Log into your account. 2. Go to the FAQ page. Click "track my orders" to view your orders. Once your order has been placed and processed, you will receive a confirmation email as well

What should I do if my shipment appears to be stuck or delayed?

If your shipment seems to be stuck, particularly after customs clearance, it is possible that the carrier might not have updated the tracking information. Rest assured, even without a new ETA, if customs have cleared the order, it is on its way overs

How can I confirm if my order has been shipped?

Orders are shipped within 48 hours. If there is a delay due to out-of-stock items or high purchase volume, we will contact you with an updated estimated delivery time.

What should I do if my order address seems incorrect on my confirmation?

If you notice that the delivery address on your order confirmation is incorrect, please notify us as soon as possible. We will make the necessary corrections to ensure that your package is sent to the correct location.

What should I do if my package is stuck in transit?

If your package seems stuck, here are some steps you can take:

Why is my package not showing any updates?

There are several reasons why a package might not show updates:

How long does it take for my order to be processed and shipped?

Orders placed before 4:30 pm are processed the next day and shipped within two business days, provided inventory is available. You will receive confirmation and tracking information from Shippo and Shopify once your order is shipped.

Which carriers do you use for shipping?

We use USPS, UPS, FedEx, and DHL to ensure the fastest delivery possible. Large packages may be shipped via ground freight due to increased shipping rates.

What should I do if I don't receive my order confirmation or tracking information?

If you don't receive confirmation or tracking information, please check your junk mail folder. You can also contact our Customer Support page for assistance with your order.

Are packages insured during shipping?

We do not insure packages beyond the free coverage provided by the carriers. For international packages, full insurance can be arranged at your cost.

What happens if my package is lost, stolen, or damaged?

If your package is lost or damaged, you must file a claim with the carrier. We are not responsible for the safety of your package after delivery. If tracking shows it as delivered and you have not received it, please file a claim with the carrier.

Can I change my shipping address after placing an order?

We ship to the address provided at checkout. We are not responsible for packages if your information is outdated or incorrect. Please ensure your shipping address is accurate when placing your order. Please contact us as soon as possible and we may b

What should I do if there is a delivery delay?

We cannot be held responsible for delivery delays caused by the carrier. However, we will work with patient and courteous customers to resolve any issues.

How long does international shipping take?

International shipping typically takes 2-3 weeks to most markets. However, due to COVID-19, international events, and holidays, packages may take up to 45 days in rare cases.

Are there additional fees for international shipping?

Shipping fees do not include duties, local taxes, or broker fees that may be added through customs or postal services. For Canadian customers, UPS charges a separate broker fee of approximately $30.

What should I know about shipping to countries with potential challenges?

Shipping to certain countries may take longer and pose a higher risk of parcels not reaching their destination or being returned. We will only refund orders if the package is returned to us. Please conduct research before ordering, and consider placi