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FAQs
Checkout
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Dream Mat 101
7-12 degrees. Why does it vary? Well, it depends on the water flow and the type of material you are running. The key is to closely watch the cells and see if the material is dancing (exchanging) around. Materials should stay in the cells & not blow clear (too much flow), but too little flow will just completely fill your box with too much material because there is not enough flow to process it.
Yes it can be cut, the best way is to use a new razor blade (box cutter) and a straight edge. Set the mat on the backside and mark with a sharpie. Set the straight edge on the mat and cut with a box cutter. If you're not feeling confident, and it’s too hard to trim, find a construction friend who frequently uses a razor knife.
There are so many different soil types in the world. We have developed each mat to work with each soil and situation. For example, a Dredge Mat works best in a dredge or high banker. The Micro Mat works great with black sands and as a clean up mat. To catch the most sneaky gold, prospectors consider their specific conditions to maximize recovery. We listen to prospectors & develop solutions to their problems!
Micro, Combo, Mini & Cape-d mats work great with sands.
Dredge mat & Vortex mat, but clay should be processed through a trommel, high banker, or screen beforehand to liberate the gold.
No you do not, the new 24’’ Bigfoot Mat is our best selling mat for a reason. The reviews call it “Front Row Gold” for a reason. Traditionally the systems had such poor recovery you needed a long runway to catch it. Dream mat changes all this. Nothing else catches it faster and more efficiently.
So you can have the best of 3 mats in one. You also don’t need high water flow to make this mat work. Prospectors requested this mat daily until we provided it. Customer driven solutions!
They all catch fine gold, The vortex cell size does correlate to the gold size, and every vortex cell catches fine gold. The Micro Mat catches fine gold so efficiently, many consider it to be the most efficient fine gold gravity system on the planet!
We make mats for standard sizes. We cannot make a mold for every size, or else we would go broke. Maybe ask why the other companies don't make sluices in standardized sizes.
On the railroad tracks, or in the desert sun 24/7 365 days a year. JUST A JOKE. DON’T DO THIS. To properly store your mat, place it on a flat surface indoors. Treat it like you would with anything else you value.
Our mats will last years for prospecting weekend warriors. For commercial use, your mats are good for a few seasons. That’s because a wash plant can run more material in a day than a prospector can run in their lifetime!
Urethane, a very durable product. Superior to silicone or rubber mats. Polyurethane vs Rubber: No Contest! - YouTube
Run you cons over one of our clean up sluices is the fastest way to reduces your cons and make the panning process pretty easy.
Shipping
To track the progress of your order. Two places you can check.
1. Log into your account
2. Go to the FAQ page.
Click "track my orders" to view your orders
Once your order has been placed and processed, you will receive a confirmation email as well with your order details. This email will include a tracking number and a link to our tracking page. If you can't find the email, check your spam inbox.
Click on the tracking number link or enter the tracking number into our tracking page.
Tracking information may not be immediately available after your order is placed. It can take up to [24 hours] for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.
We leave the white film on the sluice to help protect it while shipping and handling, you just need to tear it off after you receive it, plus it looks brand new with no fingerprints on it.
Order Management
Returns must be initiated within [30 days] of receiving your order. Items must be unused and in the original packaging.
Return by mail
to initiate your return. Go to the top of the FAQ page and click "return order".
Refund process
Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.
Go to your account in Prospectors Dream to "cancel order".
Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.
You can contact customer support from our customer support form.
Product Selection
Mats are listed on our web site under the Mat Guide page. Here you will see some mats can be used for both small & large gold & slow or fast flow & classified & unclassified material. So we will give you the basic uses for each mat to help you narrow your selection.
The set-up for someone just starting out is the Adventure sluice starter kit. It has the Adventure sluice, a pan, scoop, & sucker bottle. If you want to move more material, the next best choice is the 6x24 Trek sluice with Combo Mat or the 8x35 Bigfoot Sluice with a Vortex Dream Mat
Upon request, we do custom colors. It is an additional $25 per order & 2 weeks to ship.
Any of our 10x36 mats work in the A52 we have retrofitted thousands A52's with Dream mats.
Other
Good Question.? We sell our Dream mat products on several different platforms- Amazon, E-bay, Bass Pros, Cabela's, and over 40 different distributors world wide. We want you to shop at your local brick and mortar distributor 1st. See our Distributor map. Then please go to our Prospectors Dream site and purchase your product there that will help us the most. Amazon, E-bay and Bass -Pros are also help too and a great way to spend your gift cards;)