Prospectors Dream

<p>If your shipment seems to be stuck, particularly after customs clearance, it is possible that the carrier might not have updated the tracking information. Rest assured, even without a new ETA, if customs have cleared the order, it is on its way overseas to you. We will also make an effort to contact the shipping provider to confirm that it is in transit to your location.</p>

If your shipment seems to be stuck, particularly after customs clearance, it is possible that the carrier might not have updated the tracking information. Rest assured, even without a new ETA, if customs have cleared the order, it is on its way overs

What should I do if my shipment appears to be stuck or delayed?

Shipping

I am a 1st time customer and I can't find my discount code?

How do I apply a discount to my recent purchase?

Do you offer phone assistance for placing an order?

Checkout

What is the best angle for a Dream Mat?

Can you cut your Dream Mat, if so will it hurt performance?

Why so many different mats?

What is the best mat for sandy dirt?

Best mat for clay top type soil?

Do I need a 36” mat to catch gold?

Why did you make the Combo mat?

What is the best mat for fine gold?

Do you do custom widths or lengths?

How do I properly store my mat?

How long will my mat last?

What is the Dream Mat made of?

I am not that good with panning,what is the best way to get my cons down to the minimum?

Do you provide an instruction manual for the Clean-Up Buddy kit?

Dream Mat 101

How do I track my order?

How can I confirm if my order has been shipped?

What should I do if my order address seems incorrect on my confirmation?

What should I do if my package is stuck in transit?

Why is my package not showing any updates?

How long does it take for my order to be processed and shipped?

Which carriers do you use for shipping?

What should I do if I don't receive my order confirmation or tracking information?

Are packages insured during shipping?

What happens if my package is lost, stolen, or damaged?

Can I change my shipping address after placing an order?

What should I do if there is a delivery delay?

How long does international shipping take?

Are there additional fees for international shipping?

What should I know about shipping to countries with potential challenges?

How do I cancel my order?

Contact Customer Support

Is there a phone number available for phone support?

Can I add an item to my order after it has already been placed?

What can I do if I have not received all the parts of my order?

Order Management

What Mat should I get?

What is the best setup for a starter?

Do you do custom colors?

What mat fits in a Keene- A52 box?

What size DC pump and hose do I need for the Mini Monster Gold Fox?

Can I order a Clean-Up Buddy mat in a specific color?

Are there any discounted Dream Mats available for someone on a low income?

What are the differences between the Clean-Up Buddy standard and the conversion kit?

Product Selection

Is there a warranty for products like pumps that fail?

What is your return policy duration?

Who is responsible for return shipping costs?

Are there any items that cannot be returned?

What are the requirements for an item to be eligible for return?

How do I initiate a return?

Where should I send my return items?

What happens if I send a return without first requesting it?

How does the 100% satisfaction guarantee work?

What should I do if I receive a damaged or incorrect item?

How long does it take to process a refund?

Returns and Warranties

I want to support Prospectors Dream what is the best way to do that?

Can you make custom-color micro bankers?

When will out-of-stock items be back in stock?

How can I purchase a micro/mini combo mat separately?

What should I do if my adventure sluice has air bubbles or other manufacturing defects?

What should I do if my shipment appears to be stuck or delayed?Updated 2 years ago