Returns and Warranties

Is there a warranty for products like pumps that fail?

Is there a warranty for products like pumps that fail?. At Prospectors Dream, our Dream Mat Gold Mats come with a 100% satisfaction guarantee, allowing you to return them within 30 days for a full refund or replacement if you are not completely satis

What is your return policy duration?

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

Who is responsible for return shipping costs?

Customers are responsible for the return shipping costs. Additionally, a 15% restocking fee will be applied to all returns.

Are there any items that cannot be returned?

Yes, we cannot accept returns on final sale items, gift cards, clearance items, electronic items with broken seals, custom products, and items that have been altered or modified by the customer.

What are the requirements for an item to be eligible for return?

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How do I initiate a return?

To start a return, please contact us through our customer support page. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.

Where should I send my return items?

Once your return is approved, please send your items to the following address:84 Stardust Trail, Columbia Falls, MT 59912.

What happens if I send a return without first requesting it?

Items sent back without first requesting a return will not be accepted. Please ensure you contact us before sending any returns.

How does the 100% satisfaction guarantee work?

Our Dream Mat Gold Mats come with a 100% satisfaction guarantee. If you are not completely satisfied with your Dream Mat Gold Mat, you can return it within 30 days for a full refund or replacement. This guarantee does not cover components and parts n

What should I do if I receive a damaged or incorrect item?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to resolve it promptly.

How long does it take to process a refund?

Once we’ve received and inspected your return, we will notify you if the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since we app