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FAQs
The main differences between the standard Clean-Up Buddy and the Conversion Kit are as follows:
- The Buddy standard operates at 400gph and uses a 110V power source.
- The Buddy Conversion Kit operates at 500gph and uses a 12V power source.
Additionally, the converted option comes with an easy snap-on fitting to the Buddy housing body. The Banjo mat included is 10 inches long by a standard width, and we are currently exploring new vortex mats and other improvements.
Checkout
Your discount will automically be applied at checkout when your subsribed email address is entered or if you are logged into your account.
You must be logged into your account at checkout for any applicable discounts to be automatically applied. By doing so, you will also be subscribed to our newsletter.
If you encounter any issues with receiving your discount code, please contact us through our contact form, and we will apply the appropriate discount retroactively.
While online ordering is the easiest and preferred method for placing orders, phone assistance for orders may be available. For direct support, please contact us here and request for a phone # to call.
Dream Mat 101
7-12 degrees. Why does it vary? Well, it depends on the water flow and the type of material you are running. The key is to closely watch the cells and see if the material is dancing (exchanging) around. Materials should stay in the cells & not blow clear (too much flow), but too little flow will just completely fill your box with too much material because there is not enough flow to process it.
Yes it can be cut, the best way is to use a new razor blade (box cutter) and a straight edge. Set the mat on the backside and mark with a sharpie. Set the straight edge on the mat and cut with a box cutter. If you're not feeling confident, and it’s too hard to trim, find a construction friend who frequently uses a razor knife.
There are so many different soil types in the world. We have developed each mat to work with each soil and situation. For example, a Dredge Mat works best in a dredge or high banker. The Micro Mat works great with black sands and as a clean up mat. To catch the most sneaky gold, prospectors consider their specific conditions to maximize recovery. We listen to prospectors & develop solutions to their problems!
Micro, Combo, Mini & Cape-d mats work great with sands.
Dredge mat & Vortex mat, but clay should be processed through a trommel, high banker, or screen beforehand to liberate the gold.
No you do not, the new 24’’ Bigfoot Mat is our best selling mat for a reason. The reviews call it “Front Row Gold” for a reason. Traditionally the systems had such poor recovery you needed a long runway to catch it. Dream mat changes all this. Nothing else catches it faster and more efficiently.
So you can have the best of 3 mats in one. You also don’t need high water flow to make this mat work. Prospectors requested this mat daily until we provided it. Customer driven solutions!
They all catch fine gold, The vortex cell size does correlate to the gold size, and every vortex cell catches fine gold. The Micro Mat catches fine gold so efficiently, many consider it to be the most efficient fine gold gravity system on the planet!
We make mats for standard sizes. We cannot make a mold for every size, or else we would go broke. Maybe ask why the other companies don't make sluices in standardized sizes.
On the railroad tracks, or in the desert sun 24/7 365 days a year. JUST A JOKE. DON’T DO THIS. To properly store your mat, place it on a flat surface indoors. Treat it like you would with anything else you value.
Our mats will last years for prospecting weekend warriors. For commercial use, your mats are good for a few seasons. That’s because a wash plant can run more material in a day than a prospector can run in their lifetime!
Urethane, a very durable product. Superior to silicone or rubber mats. Polyurethane vs Rubber: No Contest! - YouTube
Run you cons over one of our clean up sluices is the fastest way to reduces your cons and make the panning process pretty easy.
We have a Clean-Up Buddy instructional video available on YouTube.
Shipping
To track the progress of your order. Two places you can check.
1. Log into your account
2. Go to the FAQ page.
Click "track my orders" to view your orders
Once your order has been placed and processed, you will receive a confirmation email as well with your order details. This email will include a tracking number and a link to our tracking page. If you can't find the email, check your spam inbox.
Click on the tracking number link or enter the tracking number into our tracking page.
Tracking information may not be immediately available after your order is placed. It can take up to [24 hours] for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.
We leave the white film on the sluice to help protect it while shipping and handling, you just need to tear it off after you receive it, plus it looks brand new with no fingerprints on it.
If your shipment seems to be stuck, particularly after customs clearance, it is possible that the carrier might not have updated the tracking information. Rest assured, even without a new ETA, if customs have cleared the order, it is on its way overseas to you. We will also make an effort to contact the shipping provider to confirm that it is in transit to your location.
Orders are shipped within 48 hours. If there is a delay due to out-of-stock items or high purchase volume, we will contact you with an updated estimated delivery time.
If you notice that the delivery address on your order confirmation is incorrect, please notify us as soon as possible. We will make the necessary corrections to ensure that your package is sent to the correct location.
Order Management
Returns must be initiated within [30 days] of receiving your order. Items must be unused and in the original packaging.
Return by mail
to initiate your return. Go to the top of the FAQ page and click "return order".
Refund process
Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.
Go to your account in Prospectors Dream to "cancel order".
Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.
You can contact customer support from our customer support form.
You can request phone support through our Support Form. Our hours are from 8 AM to 5 PM, Monday through Friday, to discuss our products and receive advice on your purchases.
You may find your answer faster in our FAQ page or if you want manage a recent order you can select one of the four options above the Support Form.
If you receive a product from us that is broken or if there is a missing item, we will promptly send a replacement for the broken or missing part. Please contact us with details of the issue, and we will address it immediately.
Adding an item to an order you've already placed can be tricky if the order has already been shipped. However, if we receive your request before the order has been dispatched, we will do our best to accommodate it and send the additional items together to avoid extra shipping charges.
If your order arrives incomplete, please reach out to us with the details of the missing parts. We will check to ensure the missing components are dispatched to you swiftly. Furthermore, if you need additional items like thumbscrews, we can include them in the shipment for the missing parts if notified promptly.
Product Selection
Mats are listed on our web site under the Mat Guide page. Here you will see some mats can be used for both small & large gold & slow or fast flow & classified & unclassified material. So we will give you the basic uses for each mat to help you narrow your selection.
The set-up for someone just starting out is the Adventure sluice starter kit. It has the Adventure sluice, a pan, scoop, & sucker bottle. If you want to move more material, the next best choice is the 6x24 Trek sluice with Combo Mat or the 8x35 Bigfoot Sluice with a Vortex Dream Mat
Upon request, we do custom colors. It is an additional $25 per order & 2 weeks to ship.
Any of our 10x36 mats work in the A52 we have retrofitted thousands A52's with Dream mats.
We recommend a 2000gph DC pump for the Mini Monster Gold Fox. To save some money, we offer a quick checkout bundle option for the pump. Additionally, we suggest acquiring a valve for the hose to optimize the flow rate. While we may not currently have a valve in stock, it can be easily found at a local hardware store.
The Clean-Up Buddy Kits come with mats in varying colors. If you have a preference for a specific mat color, you can place a note in your order to request the particular color you want. Keep in mind that it may delay your order for an additional 2 days.
We occasionally have factory-second products that are less than perfect and are available at a discount. They have potential minor blemishes or defects that you can trim off to fit your homemade sluice.
Other
Good Question.? We sell our Dream mat products on several different platforms- Amazon, E-bay, Bass Pros, Cabela's, and over 40 different distributors world wide. We want you to shop at your local brick and mortar distributor 1st. See our Distributor map. Then please go to our Prospectors Dream site and purchase your product there that will help us the most. Amazon, E-bay and Bass -Pros are also help too and a great way to spend your gift cards;)
Unfortunately, we can't offer custom colors for individual micro bankers.
Out-of-stock items will be replenished as soon as possible. For immediate updates on product availability, select the "Notify Me When In Stock" on the right side of the screen. That way you will be notified immediately when a product is restocked.
We do not offer a Micro/Mini mat in the 6X16 size. However, we do offer a Micro/Cape-D/Mini combo mat in a 6X16 size. Unfortunately, if you are looking for a mat specifically labeled as 'Micro/Mini' in the 6x16 dimensions, it is not available.
As the adventure sluices are hand cast using resin, there can sometimes be slight imperfections due to the production process, but will not hinder the gold recovery performance of the sluice. If you're experiencing issues with a 3D part not staying on, whether on the upper adventure sluice or the lower non-flare unit, please specify so we can address the issue directly.